Returns
Register your return here and, provided the conditions are met, receive a DHL return label. Details in our Cancellation Policy.
We’ve got all the info about your return. Here’s what happens next:
Return shipping with DHL is free. Generate your label and show the QR code to a DHL driver or at a DHL partner branch – or print and stick it on the parcel.
If you use our DHL return label, return shipping costs 10,00 EUR, which is deducted from your refund. International shipping rates have risen sharply in recent years – we have to share these costs with you. Thanks for understanding! Generate your label and show the QR code to a DHL driver or at a DHL partner branch – or print and stick it on the parcel.
Your parcel is shipping from outside the EU. You are responsible for return shipping costs. Please:
- Clearly mark the parcel as “Return / Returned Goods” so no import duties are charged.
- Fill in all customs paperwork completely (CN22 / CN23).
- Send the parcel to our return address:
Rotebühlstr. 63
70178 Stuttgart
Germany
Returns can be dropped off at partner branches, parcel shops, post offices, Packstations, or handed to your delivery driver. Once your return arrives at our warehouse, we’ll notify you by email.
Rotebühlstr. 63
70178 Stuttgart
Germany